Effective October 20, 2026.
Who is responsible for your information?
AQWANO at aqwano.com is operated by Sheenny International Co., Limited, the data controller for information handled through our store. This policy explains how we collect, use, share and protect information when you browse, buy from or contact us.
Our registered office is Room D07, 8/F, Kai Tak Factory Building Stage 2, 99 King Fuk Street, San Po Kong, Hong Kong. For privacy questions or requests, email service@aqwano.com or contact us by telephone or WhatsApp at +852 9441 9454.
Information we collect and its sources
The information we handle depends on your interaction with the store and can include:
- Device and browsing details, such as IP address, browser and device type, time zone, pages or products viewed, referring pages and interactions with the website.
- Order and account details, including your name, contact details, billing and shipping addresses, purchased items, and payment status or payment token information supplied by a payment provider.
- Prescription or lens specifications, including pupillary distance, only where you provide them for an offered eyewear option or a support request.
- Messages and other information you send when asking about a product, order, delivery, return or exchange.
- Reviews, feedback and related order information, where you choose to provide them.
We receive information directly from you, automatically through cookies and similar technologies, and from service providers involved in payment, fulfillment, delivery, security, feedback or customer support.
How we use information
We use relevant information to operate and improve the store, process payments and orders, arrange delivery, provide confirmations and support, and manage returns or exchanges. It also helps us prevent fraud, investigate misuse and security incidents, understand website performance, resolve disputes and meet legal, tax, accounting and regulatory obligations.
If you provide prescription or lens information for an option we offer, we use it to prepare that order or provide the related assistance. We do not use prescription information for marketing. Marketing communications are sent only with consent or where otherwise permitted by applicable law.
Legal bases where UK or EU data protection law applies
Where the UK GDPR or EU GDPR applies, our processing relies on an appropriate legal basis:
- Contract: handling your purchase, payment, delivery, return and related support.
- Legitimate interests: securing and improving the store, preventing fraud, supporting customers and protecting our business, where your rights do not override those interests.
- Consent: for non-essential cookies, certain marketing activities, and prescription or lens information where explicit consent is required.
- Legal obligations: keeping required records and responding to lawful disclosure or regulatory requirements.
Cookies and marketing choices
Cookies and similar technologies support store functions, remember preferences, help prevent fraud and measure website performance. Where enabled, they can also help measure or personalize marketing.
Where law requires consent, we seek it before using non-essential analytics or marketing cookies. You can manage choices through the consent controls available on the website and your browser settings. Blocking some cookies may affect account, cart or checkout functions.
You can unsubscribe from marketing using the link in a message or by emailing us. Shopify supplies technologies that support our store; see Shopify's Privacy Policy for its information.
When we share information
We share relevant information as needed to provide services, operate the store, comply with law or protect customers and our rights. Depending on the services used, recipients may include:
- Shopify, which provides our ecommerce platform and related store services.
- Payment providers offering the payment options available at checkout.
- Fulfillment, delivery and logistics providers preparing, transporting and tracking orders.
- Customer support, review and feedback providers where their services are used.
- Analytics, advertising and technology providers where enabled, subject to your choices when consent is required.
- Professional advisers, such as accountants, legal advisers or insurers, and authorities or other parties where disclosure is required or permitted by law.
Information may also be shared as part of a business sale, merger, reorganization, financing or acquisition, subject to applicable law.
International processing and safeguards
Our company is based in Hong Kong. Information may be processed there, in the United Kingdom or European Economic Area, or in other countries where relevant service providers operate.
Where applicable UK or EU data protection law requires safeguards for an international transfer, we use appropriate protections, such as contractual safeguards, and consider the relevant transfer risks. Contact us for more information about protections applicable to your information.
How long we keep information
We keep personal information only as long as reasonably needed for the purposes described here, including orders, returns, support, record keeping, disputes, fraud prevention and legal obligations. The appropriate period depends on the information, purpose and applicable requirements. When it is no longer needed, we delete or anonymize it where appropriate.
Your privacy rights
Depending on your location and applicable law, you may be entitled to access your information, correct inaccurate or incomplete information, request deletion, restrict or object to processing, receive certain information in a portable form, or withdraw consent for processing based on consent.
Email service@aqwano.com to make a request or ask about available choices. You may also complain to a relevant data protection authority. If you are in the United Kingdom, this includes the Information Commissioner's Office. Applicable local law may provide additional rights.
Security and children
We use reasonable technical and organizational measures to protect information. Internet transmission and electronic storage cannot be guaranteed to be completely secure.
The store is not directed at children. We do not knowingly collect children's personal information in circumstances that require parental consent under applicable law without that consent. If you believe a child has provided information that should not have been collected, contact us.
Policy updates
We may revise this policy to reflect changes in our practices, services, technology or legal requirements. The updated policy will be published here with its effective date. Questions about this policy or your information can be sent to service@aqwano.com.