Help using our store
We want customers to be able to browse AQWANO, understand product information and complete a purchase. If a page, form or checkout step creates a barrier, our customer care team can help you find the information you need.
Report an accessibility issue
Email service@aqwano.com, message WhatsApp at +852 9441 9454, or call +852 9441 9454. International call charges may apply. Telephone support hours are Monday to Friday, 8:00 a.m. to noon, UK local time (GMT/BST).
If possible, include:
- The page URL or checkout step.
- A description of the difficulty.
- Your browser, device and any assistive technology you use.
- The information or assistance you would prefer.
You do not need to share medical information. We aim to respond to email and WhatsApp messages within 24 hours and will review the issue and available assistance.
Ongoing feedback
Your feedback helps us identify changes that would make the store easier to use. Contact our team whenever you need assistance.
AQWANO is operated by Sheenny International Co., Limited. Our registered office is Room D07, 8/F, Kai Tak Factory Building Stage 2, 99 King Fuk Street, San Po Kong, Hong Kong. See Contact Us for full company details.