How can we help?
Contact customer care for product questions, order updates, delivery or returns. Include your order number when you have one. Please do not send full card details or passwords.
| service@aqwano.com | |
| +852 9441 9454 | |
| Telephone | +852 9441 9454 — international call charges may apply. |
Customer care hours
You can send email or WhatsApp messages at any time. We aim to reply within 24 hours.
Telephone support is available Monday to Friday, 8:00 a.m. to noon, UK local time (GMT/BST). The stated hours use the UK time zone.
Our operating company
AQWANO at aqwano.com is operated by Sheenny International Co., Limited. Contact our customer care team using the details above.
Registered office and dispatch address:
Room D07, 8/F, Kai Tak Factory Building Stage 2
99 King Fuk Street, San Po Kong
Hong Kong
Authorized U.S. returns address
302 Wilsons Creek Bnd
Bonaire, GA 31005-3848
United States
This U.S. address is for authorized returns only and is not a retail store. Contact us before shipping a return so we can confirm the correct instructions. Do not send returns to our registered office.
See Shipping & Delivery and Returns & Refunds for further information.